Refund policy

RETURN & REFUND POLICY Last updated: July 8, 2026

Overview

At uFashion LLC, we want you to love what you ordered and feel empowered by your style. As a curated online destination, our catalog features items fulfilled directly through our trusted network of third-party suppliers. Please read this policy carefully before placing your order to ensure a seamless experience.

Return Eligibility

Items may be returned within 30 days of delivery if they meet the following criteria:

Unworn, unwashed, and in their original condition.
In original packaging with all tags attached.
Accompanied by proof of purchase (your order confirmation email).

The following items are not eligible for return:

Final sale or clearance items.
Intimates, swimwear, or specific accessories (for hygiene reasons).
Items damaged due to misuse or improper care.

How to Initiate a Return (RMA Required)

Because our items ship from various specialized supplier facilities, returns cannot be processed without prior authorization or mailed to our corporate offices.

Request Authorization: Email us at hello@ufashion.ai with your order number and the reason for your return.
Receive your RMA: We will respond within 2–3 business days with a Return Merchandise Authorization (RMA) number and the specific warehouse address where your item must be shipped.
Ship the Item: Ship the item back using a trackable shipping method. Return shipping costs are the customer's responsibility unless the item is defective or incorrect.

Note: Returns sent without an RMA or to an incorrect address will not be processed.

Refunds

Once your return is received and inspected at the supplier's facility, we will notify you by email.

Processing: If approved, refunds are issued directly to your original payment method (e.g., Shop Pay, Apple Pay, Google Pay, PayPal, or credit card) within 5–10 business days.
Fees: Original shipping charges are non-refundable. Please note that certain items may be subject to a standard restocking fee imposed by our third-party suppliers, which will be deducted from your final refund amount.

Exchanges

To ensure you get the items you want as quickly as possible, we do not offer direct exchanges. Please return your original item for a refund and place a new order for the desired size or color.

Defective or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at hello@ufashion.ai with clear photos of the issue. We will cover the return shipping costs and issue a full refund or arrange a replacement at no additional cost to you.